Refund policy

At Alphaplusstream, we want you to be completely satisfied with your purchase.

Return Eligibility

Items may be returned within 30 days of delivery. To be eligible, items must be unused, in their original condition, and in original packaging.

Non-Returnable Items

• Items marked as final sale.
• Items damaged due to misuse or improper handling.
• Restocking fee: No fee charged.

Return Shipping Costs

Defective or incorrect products: No cost to the customer.
Customer remorse (change of mind): Customer is responsible for return shipping costs.

How to Return an Item

Step 1: Contact us by email at info@alphaplusstream.com to request a return authorization.
Step 2: Securely pack the item in its original packaging with all accessories.
Step 3: All returns must be shipped to our warehouse address at: 5101 Lagoa Azul Dr Miami, FL 33126 United States.

Refund Process

Inspection: Returned items are inspected upon arrival.
Refund timing: Approved refunds are processed within up to 7 business days, depending on the payment method.

Exchanges

If you wish to exchange an item for a different size, color, or product, contact our support team and we'll guide you through the process.

Contact Information

Store name: Alphaplusstream
Company name: VN OPERATIONS SERVICES LLC
Company number: L26000145311
Company Address: 5101 Lagoa Azul Dr Miami, FL 33126 United States
Email: info@alphaplusstream.com
Phone number: +1 857 7587065

We aim to respond to your inquiries within 24 hours.

Customer Service Hours:
Monday to Friday: 9am – 6pm (GMT-5)
Saturday and Sunday: Closed