Frequently Asked Questions (FAQ)
Below you'll find answers to the most common questions about our store, orders, and policies.
Orders & Shipping
How long will it take to receive my order?
Handling time: 1–2 business days.
Transit time: 3–7 business days.
Estimated delivery time: 4–9 business days.
Do you offer free shipping?
Yes, we offer free shipping on all orders within the United States.
How can I track my order?
Once your order has shipped, you will receive a confirmation email with a tracking number. You can also visit our Track Your Order page.
Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery. Items must be unused and in original packaging.
How do I start a return?
Email us at info@alphaplusstream.com to request a return authorization before sending any item back.
When will I receive my refund?
Approved refunds are processed within up to 7 business days after we receive and inspect the returned item.
Products
Are your office chairs easy to assemble?
Yes, all our chairs come with clear assembly instructions and the necessary hardware included in the package.
Do your chairs come with a warranty?
Please refer to each individual product page for warranty details.
Contact Us
Store name: Alphaplusstream
Company name: VN OPERATIONS SERVICES LLC
Company number: L26000145311
Company Address: 5101 Lagoa Azul Dr Miami, FL 33126 United States
Email: info@alphaplusstream.com
Phone number: +1 857 7587065
We aim to respond to your inquiries within 24 hours.
Customer Service Hours:
Monday to Friday: 9am – 6pm (GMT-5)
Saturday and Sunday: Closed